On August 16, 2019 we had major services downtime 6PM-01AM UTC.
The Instagram messages in Russia and some other countries were not delivered.
Instagram, Resurrect, Facebook reviews, Vkontakte.
Root cause Analysis
Our provider had issues with their infrastructure
We have restored standard functionality after our data center provider has restored its services.
The messages, sent with connected VK (ll accounts) and Instagram accounts were not delivered to Zendesk.