First, install application from Zendesk Marketplace. Next, go to the application settings: Support - Channel integration - Telegramer.
Switch to Tab «Accounts» and press «Add account».
Fill all required fields and click «Save».
- Account name. Use meaningful names for account names. They can be used later to customize reporting and various rules
- Bot token. If you have already created a bot for Telegram, BotFather has given you a token. Enter it into the field. If the bot has not been created, use @BotFather or read the article How to create Telegram-bot by @BotFather first
We have provided several additional options for configuring our application. Perhaps they will be useful to you. Switch to the Advanced Settings tab.
Use tags for each account to configure the routing of incoming requests.
If you leave your e-mail address, the system will notify you in case of problems with the configured integration. For example, you changed the password for the Instagram account and the application no longer accepts calls. We will send you a notification and you will not miss a message from your customers.
Set the subject length and format. By default, the first client message is used as the subject of the request. If you apply these settings, then the topic will be added with a prefix [T] and the subject text is trimmed to the value specified as the «Ticket subject length».
Now it's really finished.